Effective Date: 1 August 2026

Different By Design Services Ltd ("DBD", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Different By Design Services Ltd

Trading as:

• DBD Training
• DBD Security

Email: dan@dbydservices.co.uk

Website: www.dbydservices.co.uk

Telephone: 07780 202381

Registered Office:
10 Victoria Rd S, Southsea, Portsmouth, Southsea PO5 2DA 

Depending on how you interact with us, we may collect:

• Name
• Company name
• Email address
• Telephone number
• Postal address
• Billing information

If you book one of our services we may also collect:

• Course attendees
• Event details
• Venue information
• Emergency contact information (where required)
• Dietary or accessibility requirements where relevant

When you visit our website we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Cookies (see Cookie section below)

We only use your information where we have a lawful basis to do so.

This includes:

• Responding to enquiries
• Providing quotations
• Managing bookings
• Delivering training courses
• Delivering security services
• Delivering team-building and play sessions
• Delivering wedding concierge services
• Sending invoices
• Maintaining business records
• Improving our website
• Complying with legal obligations

Where you have given permission, we may also send occasional marketing updates. You can unsubscribe at any time.

Under UK GDPR we rely on one or more of the following:

• Contract
• Legitimate Interests
• Legal Obligation
• Consent (for marketing communications)

We never sell your personal information.

We may share information with trusted third parties where necessary, including:

• Payment providers
• Accountants
• Booking or scheduling software
• IT service providers
• Cloud storage providers
• Accreditation or awarding organisations (where relevant to certified training)
• Emergency Services where legally required

All third parties are expected to keep your information secure.

We take reasonable technical and organisational measures to protect your information.

Your information is stored securely using reputable cloud-based business systems and protected devices.

Only authorised personnel have access.

We only keep personal information for as long as necessary.

Typical retention periods include:

• Customer enquiries – up to 24 months
• Booking records – up to 6 years
• Financial records – 6 years (HMRC requirements)
• Training records and certificates – as required for legal, accreditation or insurance purposes

Information is securely deleted when no longer required.

Our website may use cookies to improve your browsing experience.

Cookies may help us:

• Understand website traffic
• Improve website performance
• Remember user preferences
• Measure marketing effectiveness

You can disable cookies through your browser settings.

We will only send marketing communications where:

• You have requested them, or
• We are legally permitted to do so.

You can opt out at any time by:

• Clicking "unsubscribe" in emails
• Contacting us directly

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

To exercise any of these rights please contact us using the details above.

If you are unhappy with how we have handled your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to:

Information Commissioner's Office (ICO)

Website:
https://ico.org.uk

Telephone:
0303 123 1113

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of those external websites.

We may update this Privacy Policy from time to time.

The latest version will always be available on this website together with the effective date shown at the top of the policy.

If you have any questions about this Privacy Policy or how we use your information, please contact:

Different By Design Services Ltd

Email: dan@dbydservices.co.uk

Website: www.dbydservices.co.uk

Telephone: 07780 202381